At Honey Dew Photo Props we guarantee happiness. If you are not 100% happy with your purchase for any reason, we will gladly accept exchange or provide you a store credit in its unused original condition within 1 week of your order being received for an exchange or store credit.
Please note shipping charges cannot be refunded, and return postage costs are the responsibility of the customer. If your order was placed under a free shipping promotion the original shipping cost for that item will be deducted from your refund. Please email hello@honeydewprops.com.au for first point of contact of all returns.
To be eligible for a return, your item must be unused and in the same condition that you received it.
DAMAGED GOODS
If the Goods are damaged during transit, photographic evidence of packaging and damage must be provided within 24 hours of the Goods being delivered. This is required by the courier company.
Unsatisfied Orders or Change of Mind Returns
If item is not what you think or expected or simply change your mind and you want to return the item for a refund, 10%-20% restocking fee will apply. Please ensure goods are in their original condition and not worn.
Custom Orders
Please note for custom orders or pre-orders cannot be cancelled after agreed. Exchange or store credit may be arranged at the discretion of Honey Dew Props.